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Multi-Channel Communication Software Reviews

ServiceDesk Plus

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at a…

Vision Helpdesk

Vision Helpdesk offers Customer Service Software Tools – 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) Vision Helpdesk is ALL IN ONE customer supp…

DiamanteDesk

DiamanteDesk- an independent support ticket system designed to listen to your customers and quickly react to satisfy their needs. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer …

LiveChat

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using Live…

Freshdesk

Freshdesk is a cloud based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for th…

Bomgar

Bomgar is the leader in Secure Access solutions that empower businesses. Bomgars leading remote support, privileged access management, and identity management solutions help support and security professionals improve productivity and security by …

Drag

One inbox to manage emails, tasks, sales, helpdesk and projects. Drag brings everything into your inbox. We think teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating to different apps to ma…

Deskero

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement int…

BOSS Solutions

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by …

Genesys PureCloud

The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all commu…

Groove

A simple but powerful, all-in-one Help Desk for Small Businesses that provides you with everything you need to provide awesome, personal support: Ticketing, Knowledge Base, Live Chat, Self Service. 30+ integrations with your favorite apps like Sl…

AzureDesk

AzureDesk – Only helpdesk software with all the “must have” features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provid…

NABD

A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regard…

iSupport

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your com…

SMART SERVICE DESK ITSM

We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running withi…

The Service Program

The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal – compatible with a…

Avaya Aura Platform

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

FocalScope

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times …

Deskpro

Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting an…

Gorgias

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award l…

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